Terms & Conditions

SERVICES

• • Services for each term do not begin until payment in full and all required information are received.
  • Business hours are USA Eastern Time. M-Th 7am to 4pm and Friday 7am to 2pm.  
  • Response time frame for all communications is as soon as possible, but no later than within 4 hours of receipt or operating hours.
  • I am off all major federal holidays (paid) and reserve one week per year for vacation (unpaid).​
  • For any additional days that I may not be available to work:
    1. If the client assumes all responsibilities for that time frame, then the client’s billing date will be moved forward by as many days as needed. 
       – OR –
    2. If the client chooses to leave all matters pending until I’m next available, then no adjustment is made to the billing.

RATES AND PAYMENTS

• • Invoices are due and payable on the same date each term.  Your consideration in planning ahead for prompt payment is appreciated. 
  • All prices are quoted and payable in USD.
  • Partial payments for services and/or deposits are never accepted and will not be refunded.  Client has 24 hours from partial payment to complete payment of invoice or partial payment made is forfeit and no services are owed.
  • Your rate will stay static for the services and term originally contracted for as long as you are a paid client and remain on the same service plan/term.
  • Service changes require a minimum 1 week notice and are effective at current rates.
  • I request a minimum 30 day written notice for cancellation of services.  Should you cancel with less than 30 days notice a full month’s deposit will be required for future services.
  • Should you decide to terminate services and reinstate at a future date, current rates will apply. 
  • Late payment constitutes termination of services.  
  • There is no grace period for payment of services.
  • Payment is due by close of business on the date noted on the invoice.
  • For your reference, close of business is defined as 4pm est M-Th, and 2pm est on Friday.
  • To reinstate services after termination for late payment, a one month non-refundable deposit will be required to provide you, in the future, with the grace period you require.  
  • The deposit provides a 2 business day grace period only, after which your deposit is forfeit and services are terminated. 
  • Any deposits are non-refundable and will be used towards your last four weeks of service calculated from the date your payment was due.

REFUNDS AND CANCELLATIONS

• • All requests for services may be cancelled within 24 hours of payment, only if no services have been provided. 
  • No refunds will be processed 24 hours after payment is received, or if services were provided.
  • Refunds must be requested in writing and are processed within 24 hours of receipt.
  • Refunds processed via credit card are subject to the processor’s terms and conditions, and may take longer for processing.

CLIENT RESPONSIBILITIES
AND UNDERSTANDING OF CONTRACTOR RELATIONSHIP

It is understood and agreed that:

• I work at your (Client’s) direction and only for those services which we have agreed upon.
• Additional services requests will incur additional costs.  
• I am a contractor and not an employee.
• Client is paying for services and not immediate availability.  Should you require immediate availability, please request a quote.
• I am not responsible for Client’s business plan, marketing plan, or business relations. 

Client assumes complete responsibility for:

• All decisions, as well as written and visual content of their business materials.
• Payment of any and all business expenses via their own payment instrument.

Client agrees to:

• Provide instructions in writing, via email.
• Review their own email daily to respond to any emails marked for their review.
• Review their own calendar on a daily basis for scheduled appointments.